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Customer Service Representative
Eau Claire, WI

Customer Service Representative- Eau Claire, WI

Primary Job Responsibilities:
  • Resolving customer issues within a timely manner while maximizing the customer experience.
  • Working effectively in assigned channels which could include phone, e-mail, chat or social media
  • Maintain a high level of knowledge on assigned programs. 
  • Basic proficiency with the Microsoft Office suite including email software (Outlook) and other computer software as required.
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.
  • Ability to write routine reports/notes and correspondence. Ability to speak and communicate well with customers.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to effectively resolve customer issues and problem solve.
  • Ability to effectively communication both written and orally to customers.
  • Proficient computer skills and strong typing abilities (at least 30 words per minute), must have a high degree of accuracy in both spelling and grammar.
  • Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals will need to sit for long periods of time possibly up to 95%.May require walking primarily on a level surface for periodic periods throughout the day.Reaching above shoulder heights, below the waist or lifting as required.

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